What to do if you Encounter Flight Cancellations or Delays

While our hope is that you arrive at your study away destination without any challenges, we know at times these can occur for a variety of reasons.  Please note that NYU is unable to act as an intermediary between the traveler and airline, but it may be helpful to keep in mind the below tips should you encounter any flight cancellations or delays:

Contact Your Airline First

Number one tip: Whether it’s an airport delay or flight cancellation, contact your airline – immediately.  It is most beneficial to act quickly so that you are able to grab a seat on the next available flight if necessary.  Many passengers will be trying to rebook and options may become more limited the longer you wait.

If Your Flight is Canceled:

  • Multi-task communications: If your flight is canceled or delayed, immediately get in line for a gate agent; at the same time, call the airline (it may be quicker).
  • If you have a frequent flyer status with the airline that gives you access to a priority phone number, using this may expedite the service you receive.

Note: There are no federal requirements that require airlines to provide you with any hotel or meal vouchers due to events outside their control such as weather, but airline policies on this vary. When in doubt, ask. Some will provide you with certain amenities.

If Your Flight is Delayed:

  • Stay in touch with the airline: Follow the tips above; stay connected to your carrier
  • Don’t be late to the gate: Even if you’ve been told your flight is delayed, stay in the gate area. Delays can evaporate and windows of opportunity for take-off can be short; if you’re not present for boarding, you may be out of luck

Note: Always be at the gate at least 20 minutes before departure, minimum.

Ultimately, if you are in an area where you still have access to email or phone service, please contact the appropriate staff member(s) at NYUDC listed on your arrival cheat sheet to forward your updated itinerary.  This is another reason why it is important to have a copy in your carry on.  

Should your updated itinerary arrive outside of the provided transportation window, you will be responsible for getting to housing (but don’t worry – the arrival cheat sheet will have all the relevant details necessary to do so!).  

The staff recognize these occurrences are beyond your control so will work with you to catch up if any material is missed.  

On behalf of the entire NYU Global Programs team, we wish you safe travels!

NYUDC Online Global Health & Wellness Orientation

In the coming days, you will receive an email from site staff at NYU Washington, DC, with instructions to complete an Online Global Health & Wellness Orientation.

This mandatory online exercise provides useful information about health and safety resources in Washington, DC.  It encourages you to practice self-care, to support your fellow students and the NYUDC community, and to remain curious about all the things that are different and exciting in the US capital.

It should take you about 45-60 minutes and must be completed by Sun, January 22. Please access the orientation by clicking the link in the email you will receive.

If you have questions about the content please email Brian Dooley <brian.dooley@nyu.edu>.

Global Safety Tips

Keeping you safe — and ensuring your ability to make academic progress — are top priorities for NYU. As you prepare to spend the semester away from your home campus, we wanted to share with you some tips and best practices that will help to do so.

The University continuously monitors events in cities and countries around the globe, and adjusts security precautions, as necessary, based on the local environment. Should an urgent situation arise, the University maintains an emergency notification system, which delivers alerts via text message and email.

  • Register your travel with your respective embassy or consulate – both while you are at your study away location, and anywhere else your travel plans may take you.
  • Make sure to have a mobile phone with you whenever you’re away from the site – and be sure to keep it charged!
  • If you are planning on traveling away from Washington– even if only for a night — please be sure to register your trip in NYU Traveler, and let a member of the NYUDC staff know.
  • Please be sure that your site staff has a local contact phone number for you.
  • Do your homework before you travel away from DC. Check for potential travel warnings for cities and countries to which you are thinking about traveling. The US State Department website is a good place to start.
  • Always be fully aware of your surroundings. Avoid at-risk areas (in many cities, this could include locations that are very popular with tourists). And if during your travels you ever find yourself in a situation in which you feel uncomfortable, trust your instincts and leave.
  • Whenever possible, travel in groups. Whether you’re going out for an evening, or are planning to explore the region (or beyond), go with friends!
  • If you don’t know the person entering a building right after you, make sure they have their own ID — don’t allow “piggy-backing” at entrances to NYU academic centers and residence halls.
  • If you ever have a question or concern about your safety – either at your site, or while you are traveling – either check with your local site staff, or call the NYU Public Safety Command Center (open 24/7) at +1.212.998.2222.
  • Should you ever feel anxious or upset during your time away, or you simply want to have someone to speak to, please call the Wellness Exchange (24/7). You can always reach them at +1.212.443.9999, but many sites also have local numbers, which can be found here.

For more safety tips, visit: http://www.nyu.edu/washingtondc/student-life/safety.html

Arrival Cheat Sheet

Hot off the press in your inbox are personalized welcome emails from NYU Washington, DC!

This email details what you should be doing in the next couple of weeks before your arrival, how to connect with the NYU DC community, and a slew of other important documents you’ll need to prepare, pack, and successfully arrival on site. Be sure to check it out.

Practical Pre-Departure Checklist & Packing Tips

As you prepare to get on a plane, it is now time to review the below final checklist full of practical items and packing tips to ensure your travel goes smoothly.  Also, take note of what NOT to pack by visiting this website.

  • Notify your bank and credit cards that you will be in Washington, DC.  Make sure they won’t block your accounts when they see charges from a new city, and ask for phone numbers to call in the event you have any issues.
  • Have all medications you may need for the full term & bring a copy of prescriptions (medication, eyeglasses, etc.) and carry it with you in your carry on.  Your carry on should also have all important paperwork, phone numbers, and a change of clothes in case your luggage arrives late.
  • Make photocopies of your ID, passport/visa, and cards (bank, credit card). Leave one copy of this packet with your parents and bring a set with you in your carry-on.  That way, if these items are lost or stolen, they’re much easier to replace.
  • Bring your flight confirmation printout to the airport.
  • Check the luggage restrictions for your airline before you pack.
  • Have some cash on hand to get you through the first few days.
  • Have a copy of your arrival cheat sheet – and leave one with your family!
  • Set up a plan of communicating with your family members while studying away —we recommend calling or e-mailing them only once or twice a week. Your parents will ALWAYS want to talk to you more often than that, but remember that part of studying in another city is putting some distance between you and your old life. You’ll be better for it!
  • Buy a journal.  Study Away is a profoundly personal experience and Instagram updates alone won’t capture the spirit of what you are doing.  Keep a journal that is meant to be just for you.
  • Bring a small weekend-size bag/backpack/collapsible duffle bag for trips you’ll take.
  • Don’t forget that you cannot bring more than 3 oz. of any liquid in your carry on for your flight.  Airport security can be very stringent. Make sure you follow all the rules when it comes to flying!
  • If you follow a special diet (vegetarian, kosher, etc.) don’t forget to inform your airline ahead of time. It’s horribly unpleasant to be hungry and thirsty while you’re on a plane and they control when you get meals, so bring some snacks (stay away from fruit, as some countries don’t want you to bring perishable food into their airports). And make sure you have your own water on the flight (though, remember, you can’t take any through security).
  • Last but definitely not least, try to pack LIGHT.  Layers, layers, layers!  You will inevitably come home with more than you started with.

Fire Safety Guide

To help you prepare for your semester at NYU Washington, DC, please take a few moments to review the Fire Safety Guide linked here. The guide will remind you of important lessons for remaining safe should there be a fire and also introduce specific policies of your new home.

Offices Closing for Winter Break

NYU’s Office of Global Programs, as well as most other departments around NYU, will be closed for the winter break starting at 4pm EST on Friday, December 23rd. We will reopen on Wednesday, January 4th at 9am EST.  The Office of Global Programs will not be monitoring voicemail or emails during this time.

We understand that questions may come up while our office is closed – if so, please use the “Search” tool within this blog to see if we have covered it already (in many cases, we have!). This blog is meant to be your main resource of things to know and do regarding DC, and can continue to assist in answering your questions even when we are not available.

Happy New Year and Best Wishes this Holiday Season!

Preparing for Study Away Series: Workshop Resources

This packet is intended to give all students the opportunity to consider their identity during the pre-departure process, even if they weren’t able to attend our in-person events.  If you have questions, please do not hesitate to reach out to me, and we are happy to talk to you or connect you to resources or students.

You must be logged into your NYU account to view the bulletin displayed on the page. Alternatively, you can download the Workshop Resources here.

GeoBlue Health Insurance Emails Received

By now you should have received an email from NYU Student Insurance/GeoBlue with your certificate number and instructions about creating your GeoBlue profile. This was sent to your NYU email address only. Please register and bring your health insurance card with you.  

As a reminder, GeoBlue is valid only for the dates of your study away program.

Please notify me if you did not receive an email from GeoBlue to ensure it is resent.  Rest assured that you will absolutely be covered.  Be sure to check your spam folder first, as they sometimes end up there.